TERMS AND CONDITIONS

Solar Daddy Group Ltd, Cotton Court, Church Street, Preston PR1 3BY.

This agreement covers the cost of all parts and labour (including VAT) associated with any repairs required to ensure your solar PV, ASHP or Thermal System is in working order. There are no limits to the number of call outs you may have during the agreement.

We will carry out an annual inspection (Health Check) of your Solar PV, Solar Thermal or Air Source Heat Pump system on a yearly basis. We typically conduct your first health check within six months from the start of the agreement.

The health check will consist of a visual inspection of all panels and solar inverters to ensure they are fully operational, check generation meters and record readings, check all cable connections, voltage and current check, photovoltaic module string test, junction box isolator, distribution board and cable inspection, meter check, labelling and schematic check, energy production analysis, production of a maintenance report which includes the roof condition alert report, heating controller, hot water cylinder test, legionella test pump check and tube checks.

Annual health check visits will be carried out on an agreed date during working hours.

Breakdown calls will be treated as a priority over service calls. We aim to provide you with a quality service that is tailored to your requirements. If for any reason, you are not available for the agreed appointment time you should contact us at the earliest convenience to arrange an alternative appointment. Failure to provide Solar Daddy Group with 24 hours cancellation notice could incur a callout charge.

For new maintenance agreements, cover will start immediately after signing the order form and payment has been made. Any pre-existing faults that are identified prior to the agreement will be noted and will not be covered under the agreement until such time as the existing fault has been repaired.

If your payments are in arrears at any stage, your maintenance agreement will be null and void and subject to call out fees and cost of repairs.

System Cleaning

Solar Daddy Group will contact all customers to discuss your system cleaning requirements for solar PV, solar thermal and air source heat pumps as and when required. If you are on a maintenance plan, then there is no cost associated with this service. A one-off fee of £450.00 applies to all non-maintenance customers, which is payable in advance of the service. Additional fees may apply depending on scaffolding being required. For maintenance customers this service is included under the maintenance plan. If you miss your pre-scheduled cleaning date for whatever reason and fail to notify us within 48hours, then it will be classed as a service received as part of your maintenance agreement.

Pre-existing faults

If faults are present at the time of joining, you will be liable for costs of repair and any other fees associated to it to get your system back in working order. We would use an independent sub-contractor to carry out the repair if needed. Taking out the plan does not guarantee we will take ownership of the repair. It is your responsibility that your system is in working order before purchase of any maintenance agreement. We reserve the right to null the maintenance without reason or increase maintenance fee or if we find later a fault was pre-existing after purchase of any maintenance plan, we reserve the right to recover any fees or costs incurred prior to the repair.

Pre-Installed 3rd Party Products

If you have a 3^rd party product installed this will not be covered under the maintenance agreement. This includes the following: Battery Storage, VO, PV Plus, Solar iBoost or any type of hot water linked to your solar PV system, PV Monitoring/handheld device and more. Please speak to the member of the customer care team on 0800 118 4055 for more details and for a full breakdown of products excluded.

Call Out Fee or Diagnostic

Call Out or Diagnostic Fee of £250.00 will apply to any faulty products that is not covered under the maintenance agreement and are classed as pre-installed 3^rd party products as stated above. This fee is non-refundable and does not affect your existing maintenance agreement if you have one. This applies to both new and existing customers. You do not need to have a plan in-place to use this service. Assessment report of any diagnostic or recommendation will be issued after the visit or in-some instances on the day.

Battery Storage Maintenance – Additional Agreement

A separate battery storage maintenance plan can be purchased for an additional fee of £2,000.00 for 6 years or £3,600.00 for 13 years on-top of your existing maintenance agreement. This agreement will include health checks, service and labour only. You will still be liable for any parts and components that need replacing. This is a one-off advance fee and non-refundable at the time of purchase.

Inverter Replacement – pre-existing

If you have a pre-faulty Inverter, an additional cost of up to £850.00 fee will apply at the time of purchasing a maintenance agreement. For non-maintenance customers the fee will be up to £3,500.00. We may require carrying out a health check to determine the repair and the costs.

Panel Removal and Re-install

Maintenance agreements do not cover the cost of removal and reinstall of your PV panels. If you are carrying out any roof work and require panels to be removed or reinstall the cost would be up to £3,500.00, this includes all access equipment required and all taxes. Please speak to a member of the customer care team on 0800 118 4055 for a bespoke quotation. In some instances, we will require to carrying out a health check to determine the actual cost of the proposed remedial repair. If a 3^rd Party contractor has removed or reinstall panels, without our prior consent then you’ll be liable to pay any losses incurred by Solar Daddy Group as a result, in most cases your maintenance agreement will be void and non-refundable. We will not be liable if any issues arise after a 3^rd Party involvement. You will incur additional fees to correct the faults caused by their (3^rd Party) handling of your PV panels and any components that are deemed faulty.

Annual Subscriptions

Solar Daddy Group will contact all customers to discuss your renewal on or around your subscription period end date and this will continue to be offered at your existing rate. Maintenance agreements are on a rolling agreement, which automatically renews at the end of the term. Rolling agreements can be cancelled by giving 30 days’ notice. If you wish to cancel, please send your cancellation notice via email to the operations manager at: cancellations@solardaddy.co.uk or in writing to Solar Daddy Group, Cotton Court, Church Street, Preston, PR1 3BY. This agreement only covers all of the components that make up your solar PV/thermal and air source heat pump systems. This agreement does not cover additions to the installation, nor does it cover any roofing repairs or damage to the property from any previous installers/contractors.

If it is required to replace any parts to maintain your solar PV/thermal or air source heat pump system, we retain the right to do so using parts from similar spec systems. Should we replace your inverter or unit due to a fault that cannot be repaired, we will use an inverter or unit of identical specification, as many of the inverters/units used are no longer in production.

Exclusions

If any third-party attempts to do any electrical work or general maintenance on your property that comprises of or affects your solar PV/thermal or air source heat pump system this will not be covered, and this may result in a call out charge/repair costs to complete any corrective work. Any alterations, additions or upgrades made to your solar PV/thermal or air source heat pump system by a third-party company not authorised by Solar Daddy Group will nullify your maintenance contract and current call out and all labour charges will apply.

As part of our maintenance service, we reserve the right to contact you every quarter to take your generation meter readings to ensure you are getting the maximum from your solar PV/thermal system and energy usage check for air source heat pump system.

Upon a fault occurring a technician will be booked to visit your property. If solar thermal, solar panels or air source heat pump are faulty or the inverter or micro inverters we will take ownership and liaise directly with the manufacturer where they are deemed under warranty to arrange the products to be replaced (You must provide a receipt and proof of purchase in order for us to do this). We will then arrange for the products to be replaced and we will re-install as part of our agreement. If the junction box isolator, distribution board or wiring is faulty it will be replaced immediately.

Under the terms of our maintenance agreement all technical call outs are free of charge, this is covered under the terms of your agreement.

Systems installed under a rent a roof scheme or provided by a landlord are usually covered under a maintenance scheme provided by the owner of the system, it is your responsibility to check that you are not already covered before entering a maintenance agreement with Solar Daddy Group. No refunds will be given should, it later be found to be covered by a third party.

REFER a Friend Scheme

Solar Daddy Group will offer a £250 Referral fee for every successful referral that places an installation order and only payable after a successful installation. Solar Daddy Group Ltd, reserves sole discretion on the referral program and can revoke without prior notice.

Free Health Check

Solar Daddy Group will contact all new customers to arrange a FREE system health check with no additional fees to be applied for the initial assessment. The initial free health check will provide a full system diagnosis and will require access to loft and location of equipment. The initial health check usually lasts approximately 40 to 60 minutes and customers will be issued with a health check assessment report on completion of the inspection. Customers will be advised (with no-obligation) of potential issues and solutions.

Survey Fee

There will be an advance fee of £250.00 payable for any solar surveys or ASHP surveys, which is non-refundable but can be redeemable if you decide to proceed with the order.

EPG Grant - NO LONGER APPLICABLE / SCHEME ENDED JANUARY 2024

An EPG Grant of up to £2,000.00 can only be redeemable on a new battery storage solution or a new solar PV installation at the sole discretion of Solar Daddy Group and cannot be used as a monetary value or cash payment. A FREE health check will have to be carried out to check suitability and to determine the eligibility of the scheme, terms apply.

Right to Cancel Monthly Plans

You have the right to cancel this contract during the cancellation period without giving any reason. The cancellation period is 14 days from the initial signing of the order form and payment being made for the plan.  You will need to notify us by giving a 14 days’ notice. If you exceed 14 days, you’ll be bound by the full duration of the plan and you’ll be liable to pay the full-term fee before the cancellation of the plan can take place.

If work has been carried out within the cancellation period then this will be chargeable at the required rate for call out, labour and parts. This will be deducted from any refund due and any monies outstanding will require payment in full before cancellation of the plan can take place.

To exercise the right to cancel, you must inform us (you will find full contact details at the head of this form or on your copy of the order form) of your decision to cancel this contract by a clear statement (e.g., a letter sent by post, fax or email). You may use the attached model cancellation form on your order form, but this is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has elapsed.

Right to Cancel Advanced Plans

You have the right to cancel this contract during the cancellation period without giving any reason. The cancellation period is 14 days from the initial signing of the order form and payment being made for the plan.

If work has been carried out within the cancellation period then this will be chargeable at the required rate for call out, labour and parts. This will be deducted from any refund due and any monies outstanding will require payment in full before cancellation of the plan can take place.

To exercise the right to cancel, you must inform us (you will find full contact details at the head of this form or on your copy of the order form) of your decision to cancel this contract by a clear statement (e.g., a letter sent by post, fax or email). You may use the attached model cancellation form on your order form, but this is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has elapsed.

Effects Of Cancellation

We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise, if any event you will not incur any fees due to the reimbursement.

If you have received goods in connection with the contract, we will collect the goods at our expense. You are only liable for any diminished value of the goods resulting from the handling other than what was necessary.

If no good were supplied, we will make reimbursement within 30 days after the day on which we are informed about your decision to cancel.

If goods were supplied, we will make reimbursement 30 days from receipt and inspection of the goods being returned.

Work Begun Prior to the Expiry of the Cancellation Period

If you have agreed in writing that installation work will commence before the cancellation period expires, and you subsequently cancel in accordance with your rights, you are advised that reasonable payment may be due for any work carried out. You must confirm in writing that work may commence before your cancellation period expires.

Related Credit and Other Agreements

If you decide to cancel your contract for our good and services, then any credit agreement and any other ancillary contract related to the main contract will be automatically cancelled.

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Cancellation Notice Form

Complete, detach and return this portion ONLY IF YOU WISH TO CANCEL THE CONTRACT.

To: Solar Daddy Group Ltd, Cotton Court, Church Street, Preston, PR1 3BY.

Tel: 01772 419622

Email: cancellations@solardaddy.co.uk

Name of person dealing: ___________________________________________________________________

Contract reference or name

and address of customer: __________________________________________________________________

Ordered on: _____________________________________________________________________________

Received on (if applicable): _________________________________________________________________

Name: __________________________________________________________________________________

Address: _________________________________________________________________________________

Signed:                    ____________________________________                                                     Date: _________________________________

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Late or Missed Payments

You should make the payments agreed on the quotation/order as they become due. Any final payment will be due on completion of the installation. If you fail to make any agreed payment, we may cease work and we reserve the right to charge you interest until you pay the amount due. The interest rate will be 3% above the Bank of England base rate.

Legal

We may assign or transfer all or any part of our rights to a subcontractor and obligations to this agreement without your consent if they hold relative accreditations or are regulated under the electrical standards governing bodies.

Solar Daddy Group will notify customers of any changes in writing giving at least 28 days’ notice.

We reserve the right to amend the terms and conditions of your solar PV/thermal or air source heat pump system maintenance agreement at any time. Any changes that are made to the terms and conditions will be updated on the Solar Daddy Group website at: https://solardaddy.co.uk/terms-and-conditions/ and the latest terms and conditions invalidates any previous terms and conditions.

You have the right to cancel your monthly maintenance agreement within the cancellation period or renewals 30 days prior to the renewal date. You have the right to cancel your Advance maintenance agreement within the cancellation period of 7 days. Any delay on our part enforcing any terms and conditions rights or remedy in respect of this agreement will not be deemed to be a waiver of any such terms and conditions.

If both parties agree to cancel the agreement and you pay by direct debit, we will stop the agreement after we have processed your next payment, you will be liable for any outstanding costs relating to any upgrades that have not been settled in full. If scaffolding is required to access the roof additional charges could be made to cover the cost. Solar Daddy Group callout charges are a standard fee of £175 for the first hour and then £70 an hour thereafter. All customers who have a maintenance agreement will not pay for these charges, however if we conduct a repair on your domestic or commercial solar PV/thermal or air source heat pump system and if you cancel your direct debit without an agreed cancellation of the maintenance agreement you may be liable for these charges. 

Customer Support

As part of this maintenance contract all customers will have telephone support, upon any potential queries or faults occurring the customers must first contact our offices and we will then transfer the customer to a fully qualified electrical technician to do a telephone diagnostic. This process must be completed first before we would arrange an engineer call out. Upon taking the maintenance agreement out, all customers must provide us with the following information on their solar PV array/thermal or air source heat pump system: date of installation, roof type (i.e., slate/concrete/rosemary/steel construction), size of system (i.e., number of panels, make, model and serial number of inverter) and current meter reading. Solar Daddy Group does not accept any responsibility for the workmanship of the installation nor are we liable for your generation, from any work carried out from a third party including the original installation company. Solar Daddy Group maintenance agreements are not an insurance policy or a warranty for your PV/thermal or air source heat pump system.

Customer Complaints Procedure

We strive to put customer satisfaction at the forefront of our business and are committed to continual improvement. This is achieved by listening to our customers and acting on the valuable feedback we receive.

We do realise that sometimes, this do go wrong and if you are unhappy with any aspect of our service or wish to make a complaint, please let us now and we will do all that we can to put things right. The Solar Daddy Group customer complaints procedure helps ensure that:

·       Customer complaints are dealt with promptly, efficiently and courteously.

·       Customer complaints are treated confidentially and fairly.

·       Customers are kept informed of the progress and outcome of their complaint.

Complaints may be made via email to: complaints@solardaddy.co.uk or in writing to: Solar Daddy Group, Cotton Court, Church Street, Preston, PR1 3BY. Complaints will be acknowledged within 5 working days. If a full response cannot be given straightaway then a response will be given within 10 to 14 working days, we will keep the customer informed of the progress. Some responses can take longer.

Contract of sale – For contracts agreed away from trade premises.

Should you require either this contract of any other information we have supplied to you in large print, please contact us. This contract has been prepared to comply with our obligations under the Renewable Energy Consumer Code (RECC) and the Microgeneration Certification Scheme (MCS). This contract details our obligations to you, and your obligations to us, if there is any point that we can clarify for you, please contact us.

Or main obligation to you is to do the work with all reasonable skill and care according to the standards set by the Microgeneration Certification Scheme (MCS) and according to the timetable set out in the quote.

The Quotation

The quotation we have given you (provided separately) is valid for 30 days from the date of issue. To confirm your order, you will need to sign both copies of this contract; you should keep one copy for your records and return the other copy to us at the address on the quotation. No contract will be in place until we confirm the order with you.

Please read these terms and conditions carefully before signing them. If you need any explanations about them, please contact us using the address, email or telephone number provided:

Solar Daddy Group Ltd, Cotton Court, Church Street, Preston PR1 3BY.

Freephone: 0800 118 4055               Tel: 01772 419 622                                Email: info@solardaddy.co.uk

Workmanship Warranty Guarantee

We warrant to you that the installation/works will be carried out by appropriately, qualified and trained personnel. They will use a level of reasonable care and skill as is reasonable for you to expect. The warranty period for installation/work shall be 12 months from completion of the installation/services. We will offer a 30-day customer assistance period there after where we will help you fine tune your settings, and help you get to know your renewable system and controls.

If you make a valid claim in accordance with our terms and conditions, we may arrange for the relevant products to be reinstalled by any of our registered or approved installers, or refund to the customer the charge for the relevant part of the installation services (or a proportionate part of such charge).

This warranty will only apply if the product has been installed by us an has been properly used and maintained throughout the warranty period; if you have informed us on the alleged defect within the warranty period and withing a reasonable period of discovery.

You will promptly provide all information and support including access to the site and services that are reasonably necessary to enable us to evaluate any alleged defect and to perform our obligations under this warranty.

You will ensure that all premises, plant, power, fuel support services and other inputs that you provide for the installation and use of the products are reasonable, fit for purpose and will be properly used and provided.

Any dispute as to whether a defect is covered by this warranty shall be immediately referred at the request of either party to the home insulation and energy systems contractors’ scheme (RECC) as detailed in principle 8 and if necessary, principle 10 of the home insulation and energy systems contractors’ scheme (RECC).

Where we have installed a system in a property that is sold within the warranty period the warranty will pass to the new legal owner of the property. It may not be transferred to or exercised by any third party.

This warranty is governed by English law and the English courts or by the law and the courts governing where your property is located if this is outside of England, Scotland or Wales.

Most products supplied by us come with the benefit of a manufacturer’s product guarantee. Where in respect of any of the products is notified to us by you in accordance with our terms and conditions, we will liaise with the manufacturer and use all reasonable endeavours to secure a replacement of the product (or the part in question), or a refund of the price of the product (or a proportionate part of the price). This warranty does not replace or limit your legal rights to bring a claim against us as the retailer of the goods supplied.

Mediation and Arbitration

The RECC mediation and arbitration process only covers unresolved disputes arising from issues connected to the sale and installation of small-scale renewable technologies. If at any time a dispute arises between you and us that cannot be resolved you can refer the matter to be handled through the RECC’s dispute resolution procedure, provided it falls within their remit. We must agree to follow this procedure if this is your wish. RECC is certified through the Chartered Trading Standards Institute as an alternative dispute resolution provider.

You can find further information on the RECC website: www.recc.org.uk/consumers/how-to-complain.

If you register a dispute with RECC it will be allocated a RECC caseworker, who, will mediate between both parties in order to resolve the dispute. Mediation aims to reach a non-legal solution to the dispute in a reasonable timescale. If an agreement is not reached through mediation for any reason, you can refer the matter to RECC’s independent arbitration service, and we must agree to arbitration if that is your wish. You would have to pay a small fee directly to the arbitration provider, which may be refunded to you if the arbitrator finds in your favour. You can find more information on the RECC website: www.recc.org.uk/comsumers/how-to-complain/independent-arbitration. An award made under the independent arbitration service will be final and legally binding on both parties. You and we may only challenge the award on certain limited grounds under the arbitration act 1996. Disputes that relate the MCS installer standards can be referred to the MCS certification body, we recommend that you read the renewable energy consumer code; it is available at www.recc.org.uk.New Paragraph